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Hi there, I'm writing to you in desperation.
I am a certifying Plumber, Gasfitter and Drainlayer for over 20 years now and have recently had a large number of Apex relief valves fail on me and Apex will not stand behind their product.
They do not have their own service people so it all falls back to the plumber who installed their valve to foot the bill when (not if) the
relief valve fails.
I over heard a few plumbers chatting at plumbing world about the same problem.
What do you suggest I do? Apex are really stubbornly digging their toes in, the rep wont get back to me, my emails and calls are ignored
or not answered, when they do it is to tell me its not the valve but my install, I am at loss now.
I had used Apex valves for the last 20 years (I liked their giveaways :D) without any problems at all, it is only in the last year and a half I have experienced major brass failure on their product, I have completely stopped using Apex and am now using Nefa, which so far I am finding to be a much more superior product with low pressure valves.
Please tell me
a) I am not alone in this issue, and
b) you can help me in any way
I remain hopeful Apex will recall their faulty valves and figure out the root cause (I think it is dodgy brass)
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I sent a post about Apex valves last week about failing valves and Apex not taking care of their customers.
I received a call from Hamish from Apex, he was very helpful, I would like my post taken down please as Apex and I are working on a solution to the problems I have been experiencing.