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We need advice, we were quoted $2200 to have a fire place installed and the wet back connected.
We only got them to connect the wet back and our bill is $3550.
This does not seem right to me as labour and materials were included in the original quote.
The final account has nearly 30 hours of labour on it. Every time the plumbers came to the house there were two - even for jobs that required one person. Is this fair?
Does this seem right to you?
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On the face of it - it does not seem right if you were quoted one sum of money to do a job and then they have charged $1300 more to do less then the original job. But I have learned one thing - and that is things are not always what they seem. So:
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a. Have you been given an itemised invoice
b. When you say you only got the wetback installed - who did the new fire?
c. Have you gone back to the company to discuss the invoice?
d. Do these people belong to any professional body - e.g. Master Plumbers - and if so can you contact them?
e. Were you given any information along the way to suggest there were problems?
f. Did the original quote have any exemptions that were not allowed for that may have come in to play?
Always go back to discuss the invoice if you are not sure sure - ask some questions around why two people where sent for a one person job - and ask if you have been invoiced for the second person that was not necesarry, and if so why?
As long as you are reasonble then you should be able to discuss this, and this is always the first thing to do - failing this working you can always go to small claims, but only once you have exhausted the friendlier options first. When you call up the business, make sure you are talking tot he boxx.